Introduction This Privacy Notice tells you about the types of personal data that Pal Removals collects, how we
handle it, how we store it and how we keep it safe. This notice also tells you
about your rights in relation to your personal data. We hope the following
sections will answer any questions you have but if not, please do get in touch
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll
notify you of any significant changes, but you’re welcome to come back and
check it here whenever you wish.
Information we collect Whether you make an enquiry via our website or get in touch by
other means, we require certain amounts of information about our
customers to ensure we can provide them with the right kinds of
services they need. We may collect personal information about you
from these sources:
Information you give us when you enquire about our services
When you speak to us on the telephone or in our office
You use our website
In emails, letters, and other documents
We attend your home and carry out a survey
Recordings from video survey
Provide customer feedback via Google and Trustpilot. At a point up to
2 months after we have first provided you with a service, we may
send you a request to review the service in Google Review and Trustpilot. Your name and email address will be used in this process. Details
of their respective privacy policies follow:
You enter a competition or promotion via our website
We ask you for contact details for future marketing or promotions
Information from third parties.
We hold following Information within our system that is likely to include:
Contact numbers – land line/mobile numbers
Debit/credit card details
Access to your payment information is restricted to authorised staff
Information required to enable us to provide you with services
Where relevant, your company or employer’s name, company
address, company’s email address and telephone numbers
Details of any enquiry, claim, or complaint you make in relation to the
Information on any inventory, job sheet, collection/delivery
documentations, custom documentation, or similar documents.
How we use your personal information?
Preparation for quotation
To carry out contractual obligations to you
To instruct a third party/subcontractors
Accounting, audit, and billing
Arranging insurance and to instruct third parties
Credit or other payment card verification
Analysing your usage of our websites and viewing patterns
To monitor and improve the quality of our services
For debt collecting
To meet our legal and statutory and compliance obligations.
For managing claims, complaints or disputes including corresponding
with third parties appointed to assist in the resolution of a complaint
or claim such as but not limited to an appointed alternative dispute
Marketing: your personal information may be used by us within
website and social media, this is because we have a legitimate interest
in promoting our services; we may also send you information about
services and products we think will be of interest to you.
How to opt out of marketing? Please email us quoting that you would like to opt out (unsubscribe) of or opt in
to receive information.
Who we share your personal information with? We may share your personal information with:
Agents or sub-contractors who we use to assist in providing the
Organisations who introduce you to us
Organisations who we introduce to you
HMRC, regulators or other authorities
Organisations you ask us to share your personal information with
Trusted third parties
Confidentiality We acknowledge that any confidential information obtained from or relating
to the client is the property of the client.
Both parties hereby warrant that in accordance with GDPR:
Any person employed or engaged by the parties shall only use confidential
information for the purposes of services we provide.
Any person employed or
engaged by the company shall not disclose any confidential information to any
third party without the prior written consent of the other party.
How long do we retain data? We will hold contact details for as long as we are providing you, or your
organisation, with our services or you are providing us with services. If we no
longer have a relationship with you, we will delete your data one year after the
termination of the relationship, aside from any data that we are required to
keep fulfilling our, or other, legal obligations.
Your rights You have rights in relation to your personal data and can always ask Pal Removals for the following:
To access information about the personal data we are processing and
to obtain a copy of it.
To change incorrect or incomplete data.
To erase or stop processing your data.
To stop sending you marketing messages.
To object to certain processing activities.
If you would like to exercise any of these rights, or if you have any concerns
about how your personal data is being processed, please do not hesitate to
contact us and we will do our best to address your concerns.
If you still believe that we have not handled your personal data properly or
have not complied with your rights, you can complain to the Information