This Privacy Notice tells you about the types of personal data that Pal Removals collects, how we handle it, how we store it and how we keep it safe. This notice also tells you about your rights in relation to your personal data. We hope the following sections will answer any questions you have but if not, please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it here whenever you wish.

Information we collect
Whether you make an enquiry via our website or get in touch by other means, we require certain amounts of information about our customers to ensure we can provide them with the right kinds of services they need.
We may collect personal information about you from these sources:
  • Information you give us when you enquire about our services
  • When you speak to us on the telephone or in our office
  • You use our website
  • In emails, letters, and other documents
  • We attend your home and carry out a survey
  • Recordings from video survey
  • Provide customer feedback via Google and Trustpilot. At a point up to 2 months after we have first provided you with a service, we may send you a request to review the service in Google Review and Trustpilot. Your name and email address will be used in this process. Details of their respective privacy policies follow:
         Trustpilot Legal - Privacy Policy
  • You enter a competition or promotion via our website
  • We ask you for contact details for future marketing or promotions
  • Information from third parties.
We hold following Information within our system that is likely to include:
  • Name
  • Postal address
  • Contact numbers – land line/mobile numbers
  • Email address
  • Debit/credit card details
  • Access to your payment information is restricted to authorised staff only
  • Information required to enable us to provide you with services
  • Where relevant, your company or employer’s name, company address, company’s email address and telephone numbers
  • Details of any enquiry, claim, or complaint you make in relation to the services
  • Information on any inventory, job sheet, collection/delivery documentations, custom documentation, or similar documents.

How we use your personal information?

  • Preparation for quotation
  • To carry out contractual obligations to you
  • To instruct a third party/subcontractors
  • Accounting, audit, and billing
  • Arranging insurance and to instruct third parties
  • Credit or other payment card verification
  • Collecting payment
  • Analysing your usage of our websites and viewing patterns
  • To monitor and improve the quality of our services
  • For debt collecting
  • To meet our legal and statutory and compliance obligations.
  • For managing claims, complaints or disputes including corresponding with third parties appointed to assist in the resolution of a complaint or claim such as but not limited to an appointed alternative dispute resolution body.
  • Marketing: your personal information may be used by us within website and social media, this is because we have a legitimate interest in promoting our services; we may also send you information about services and products we think will be of interest to you.

How to opt out of marketing?

Please email us quoting that you would like to opt out (unsubscribe) of or opt in to receive information.

Who we share your personal information with?
We may share your personal information with:
  • Agents or sub-contractors who we use to assist in providing the services
  • Organisations who introduce you to us
  • Organisations who we introduce to you
  • HMRC, regulators or other authorities
  • Organisations you ask us to share your personal information with
  • Trusted third parties

We acknowledge that any confidential information obtained from or relating to the client is the property of the client.

Both parties hereby warrant that in accordance with GDPR:
  • Any person employed or engaged by the parties shall only use confidential information for the purposes of services we provide.
  • Any person employed or engaged by the company shall not disclose any confidential information to any third party without the prior written consent of the other party.

How long do we retain data?
We will hold contact details for as long as we are providing you, or your organisation, with our services or you are providing us with services. If we no longer have a relationship with you, we will delete your data one year after the termination of the relationship, aside from any data that we are required to keep fulfilling our, or other, legal obligations.

Your rights
You have rights in relation to your personal data and can always ask Pal Removals for the following:
  • To access information about the personal data we are processing and to obtain a copy of it.
  • To change incorrect or incomplete data.
  • To erase or stop processing your data.
  • To stop sending you marketing messages.
  • To object to certain processing activities.
If you would like to exercise any of these rights, or if you have any concerns about how your personal data is being processed, please do not hesitate to contact us and we will do our best to address your concerns. If you still believe that we have not handled your personal data properly or have not complied with your rights, you can complain to the Information Commissioner.

Contact details are available at:

This policy was last updated: June 2021